Reference

solotogel Privacy Policy for Your Account

Our Privacy Policy shows how solotogel handles the details connected with your account, phone verification, device access and wallet activity.

Clear collection reasonsWallet record contextRequest path included
solotogel solotogel Privacy Policy for Your Account
REQUEST HELP

Get Privacy Help Beside Account Support

A clear contact path matters when you want to ask what we hold or correct an account detail. Start with the account help route beside the cashier path, describe the request in your own words and include the phone number linked to your account. We use that account step to locate the right record without asking you to send unnecessary payment credentials.

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Account help route

Use account help when you want to ask about stored profile details, phone verification or a login record. We may request enough account information to confirm that the request is yours.

Wallet status path

For DANA, OVO, GoPay, QRIS or bank transfer records, identify the date and reference shown in your account. We use that context to separate a privacy question from a wallet status query.

Privacy request path

State whether you want access, correction, deletion or a retention question. We review the request against applicable requirements and explain any limit before making an account record change.

HANDLING DETAILS

How We Handle Your Data Choices

We keep this policy practical by linking each data use to an account action you can recognise.

Account data

We may store your account identifier, phone verification result and contact details so we can recognise your account and respond to requests. Please check your profile before asking us to correct a spelling or number.

Cookie choices

Cookies and similar browser storage can remember session state and help us understand which policy page was opened. You can review browser controls, though switching them off may affect account sign-in.

Device signals

A mobile or desktop session may provide browser, operating system, connection and login-time signals. We use these details for access checks and unusual-activity review, not as a substitute for your account request.

Wallet records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references can appear in transaction records. We use the reference and amount context needed for matching, while asking you not to send PINs.

Retention choices

We retain records only for the period connected with account operation, dispute handling, security checks or applicable requirements. Ask us what applies to a particular record before requesting a change.

Request verification

When you ask for access, correction or removal, we may verify the phone linked to your account. This protects your data from a request made by someone else.

Privacy Policy Answers for Indonesian Accounts

These Privacy Policy answers address the questions we expect before you open an account or ask us to change a record. They cover access requests, cookies, device details, payment references and account verification. If your situation is different, use the privacy request path and describe the exact record you want us to locate.

It explains how we use account identifiers, contact details and phone verification results for access, support and privacy requests. We connect each use to a stated account, security or record-keeping purpose.

Yes, you can request access through the privacy request path. Include the phone number linked to your account and describe the records you want, so we can verify the request and locate the right profile.

DANA and QRIS references may be retained to match a wallet status or transaction question. We use the relevant reference and account context, and you should never send a wallet PIN with the request.

Our Privacy Policy covers cookies and similar browser storage used for session state and page activity. You can adjust browser controls, but refusing some storage may affect sign-in or the mobile account path.

Browser type, device signals, connection data and login time can help us recognise an unusual access pattern. These details support account protection and request handling, rather than replacing phone verification.

Use account help or the privacy request path, identify the field that needs correction and provide the phone linked to your account. We verify ownership before changing profile or contact details.

Retention varies by the record’s purpose, including account operation, dispute handling, security checks and applicable requirements. Ask us about a specific DANA, OVO, GoPay, QRIS or bank record for a precise response.